Reset your PIN (Personal Identification Number)Īs an admin for Microsoft 365 Apps for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. Troubleshoot connection issues in Skype for Business Troubleshoot audio and video in Skype for Business Need help signing in to Skype for Business?Īdditional resources to help your Skype for Business Online users

You can solve most of the sign-in problems by following the instructions in these two topics: Most of the problems faced by Skype for Business Online users are related to forgotten passwords. Help your Skype for Business Online users Skype for Business and Lync Troubleshooting Guide (downloadable PDF)ĭiagnosing and resolving PowerShell connection problems with Skype for Business Online Skype for Business Online users can't communicate with external contacts Troubleshoot Skype for Business Online DNS issues Additional help for Skype for Business Online admin issues The following KB article also includes many troubleshooting resources and error code references: Troubleshooting Skype for Business Online sign-in errors for administrators.įor dial-in conferencing issues, see Audio Conferencing troubleshooting and known issues.

You can get answers for most of your Skype for Business Online questions in the article Check for common causes of Skype for Business Online sign-in errors. Troubleshoot admin issues for Skype for Business Online Here is a list of topics that can help you fix problems, whether you're administrating Skype for Business Online or helping your users solve their problems. Sometimes things aren't working like you expect. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. Skype for Business Online was retired on July 31, 2021.

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